When you go to purchase your vehicle the experience is great! The sales team is amazing and you are treated wonderfully!
I had my 2009 Cayenne Turbo S serviced at Porsche of the Fox Valley, a member dealership of Premier Motorcars. Kirstin and Mike, as always, were friendly, courteous, and knowledgeable in scheduling and working on my Cayenne, respectively. They create a very positive atmosphere for the customer. It is a pleasure to work with them, and it is comforting to know that Mike will not rest until any and all questions are answered and resolved. 09/04/13
I just received my RR from Bergstrom and couldn't be happier! Sometimes buying a car out of state can be difficult but Jamie was the best! He went above and beyond to make my experience a great one! Thank you so much Jamie! Love it!!
And if I were Bergstrom, I'd get someone in my "premier" service area that treated people better than dirt.
I asked the receptionist if they have customer feedback cards or a way we can talk to someone. She said, "You can call."
I can also go on-line and let everyone else know that your sale will be great and your service will be a disaster!
had a less then stellar experience at Bergstrom Lexus but with the amazing customer service that Brent gave me at Bergstrom Volvo, I purchased an S60 and couldn't be happier. Thank you Brent for your amazing dedication to your customers.
We have had our 2012 in 3 times and of those times 2 were horrible. On the first visit we were left waiting in the waiting area for 3 hours before anyone even came and took a look at the car, even though we had a scheduled appointment. When we asked the receptionist, we were told she'd find out and "sit back down." Our second visit for a recall was great and there were no problems. Today we went in to have wiper blades replaced. They do not keep "these type of blades" on order. The blades did not come in but they did not realize that until they went to look. Needless to say, we are coming from Marinette so it's VERY inconvenient.
However, at least in the Land Rover Repair Department, when it's time for service the company provides very poor customer service.
What a great dealership to buy a Porsche from. Can't say enough about how good the staff are from walking in to driving away in your car. These guys get it. Spending your hard earned money here is a pleasure.
Bergstrom Volvo Premier Motorcars is a US Car Dealer based in Appleton, Wisconsin. Bergstrom Volvo Premier Motorcars is located at 3030 N Victory Ln, Appleton, WI 54913, USA.
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