I will forever be thankful for the day I was in another city - miles away from Appleton and you directed me to another Audi dealership that would help with my car problem. You contacted their service department to tell them I was on my way and what the problem was. This was truly above and beyond.
I have always been very pleased with the outstanding work your service team provides. A special thanks to Scott, Eric, and Ryan, who are always willing to help in any way they can. I have been a customer for over 30 years and you have never disappointed me. I would recommend your service team to anyone. Your work is always top notch. I sincerely appreciate your responsiveness to any question I have about my vehicle. Your team is always professional, friendly and conscientious.
Scott Roth and the team at Audi Appleton are exceptional. I was on my way to Milwaukee to catch a flight when my Q7 notified me that one of my tires was low on air. I drove straight to Audi Appleton and Scott immediately came to the rescue. All of the techs were busy so Scott personally laid down on the floor in his suit and had me back up so he could find the nail in my tire. He patched the hole and had me on my way in 15 minutes. I made my flight on time all thanks to his prompt response and exceptional customer service.
IF ANYONE WOULD LIKE TO CONSIDER OWNING AN AUDI I WOULD RECOMMEND GOING TO AUDI OF MILWAUKEE. CUSTOMER SERVISE IS 10X's BETTER. PLUS THEY ARE EASIER TO WORK WITH AND CAN OFFER BETTER DEALS.
UPDATE: Scheduled service again due to it being my local dealer closest to me since moving from the Milwaukee area. Not only did they refuse to let me get my car serviced. Told me I would have to pay for any warranty work done to the vehicle and then laughed at me. All of this based on their poor customer service. I will be calling into corporate and definitely telling all my friends and family to stray away from Audi of Appleton.
This is a great dealership. I work with Titus in sales, usually Eric in service, and they always provide excellent help. I highly recommend you drop in for service, or to shop for a new ride. They'll take good care of you.
Thank you for your excellent service. I am so lucky to have you in the area. Your service team is the “BEST”
people are great, but the service is terrible. you're better off watching a youtube video and fixing it yourself. I gave Bergstrom my business and took my car in for an engine swap, they had informed me the engine originally in the Audi didn't belong to my car. When I got it back four months later, it still wasn't fixed. When I asked for information about the engine and turbo they swapped out, they said it was unattainable because they don't keep track of that kind of information. " its not their job"
Took my car in for service. It was there for 2 days. The second day around noon I realized they haven't called me to notify me so I decided to call them. It was my 3rd attempt before the receptionist even picked up the phone which was around 3pm. Once I got a hold of someone in service they told me they didn't do anything with my car today due to the snowstorm, which I understood. What I didn't understand is why no one could call me to give me an update ALL day. I used to work for Audi and this is not how any customer should be treated. And on top of it all they gave me a VW for a loaner which isn't even comparable to any Audi owners vehicle. Owning an Audi is a luxury and you should be getting the best customer service. I spoke to the GM who combed things over and offered to give me a good deal on a new car since I am driving more and quickly exceeding my lease mileage allowances. Not only did he not offer me a good deal but also low balled me on my trade.
Bergstrom Audi Of Appleton is a US Car Dealer based in Appleton, Wisconsin. Bergstrom Audi Of Appleton is located at 3019 Victory Ln, Audi, Appleton, WI 54913, USA.
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