I purchased a new Mercedes-gla 45 approximately 7 months ago and had the vehicle multiple times in for repairs that seemed to keep recurring. During the corse of going back and forth to the dealer I had to deal with much frustration from the manager there. He always accused me for abusing the vehicle or tampering with the vehicle. Till this day the vehicle is yet fixed or will it ever be fixed due the fact Steve Heinz took it upon himself to notify the Mercedes regional representative of his accusations. This leading Mercedes to deny my vehicle warranty. I wish I could attach all the repair orders to show proof they couldn't fix my vehicle. I had taken the vehicle to another Mercedes-benz dealer in Milwaukee and they claimed that the issues I'm experimenting are linked to a problem they created while they were trying to fix another issue. When told them of the findings from other dealer they denied causing the problem and once again blamed me for the issue. GREAT customer service.... I've tried calling and speaking with upper management and just get NO where. I write this review so consumers have knowledge of my experience with this dealership!
Always a great experience, clean buildings, friendly staff and delicious cookies
Worst experience of my life !
I've had 3 vehicles from here and my parents have had 3-5. We love them. They go above and beyond for you, both in sales and service. The service is more expensive than other options, but it's worth it. They don't try to rob you with unnecessary services, they clean your car, they'll give you a ride or loaner, they even offered to go to my house to reach my husband who was mowing the lawn so that he could come save me when I locked myself out of my car at a grocery store!
I have had my BMW 535 into the Bergstrom Service team twice. Both times the car sat for 2 hours before the oil change was performed as I waited in the lobby. The oil change did not even get started until I inquired as to when my car would be done. The oil change took over 3 hours. I was then told it would be a half hour before they could get to the complimentary wash, which I declined. Today I went in for a balance and alignment. I was told 90 minutes to 2 hours for completion. After 3 hours and 10 minutes I inquired as to completion and was informed no service was done as I needed new tires. I asked why someone would not have called me to discuss and I did not get an answer. I did get a quote for $1797 for 4 new tires. I then went to a local tire dealer and got the same tires with balance and rotation for $1192. I will under no circumstance go to this dealership again.
Bergstrom Mercedes Benz Enterprise Motorcars is a US Car Dealer based in Appleton, Wisconsin. Bergstrom Mercedes Benz Enterprise Motorcars is located at 3002 Victory Ln, Mercedes-Benz, Appleton, WI 54913, USA.
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