Car still not fixed after months of trying. They just don't seem to care anymore. They've gone from being great to not even trying. They're currently trying to get me to pay for plugs that they replaced a couple months ago yet claim they didn't.
Not Good. Still have not received my Michigan plate. It's been almost five weeks. The state of Michigan has no record of receipt of paperwork. Dealership throwing up excuses. BUT - the dealership collected all of the "fees" that are "company policy." I will drive to Detroit, Chicago or Milwaukee before I will ever buy another car from this dealership. They give you a lot of "company policy" BS however this was our third out of state car purchase and we had NO issues with the other Wisconsin dealerships. Beware of the hidden fees....it's money in their pocket.
Rachel and Geoff are one of the best Service folks ever. They go above and beyond most all times, very personable, courteous, easy to talk to. Always explain everything very clearly and haven't had any problems yet whatsoever. My Countryman will keep coming back there.
The service department did a great job telling me what my car needed to have serviced and got it done in now time. All the people were very friendly I would recommend taking your Mini to Bergstrom Mini in appleton.
Update: April 2017 - I doubt I'll buy another Mini, but not because of Bergstrom. They've done a very good job of trying to keep this car running and me happy, both of which they've mostly done. I can't say enough good things about their service department.
Jason, Keo, Jack, Doug, and Rachel went above and beyond today to help me when I got a nail in my tire. Thank you!!!
Bergstrom Mini Of The Fox Valley is a US Car Dealer based in Appleton, Wisconsin. Bergstrom Mini Of The Fox Valley is located at 2986 N Victory Ln, Appleton, WI 54913, USA.
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