Great job getting me in for service on a Saturday from out of town and getting everything fixed that day. Pete in the service department did a great job. I definitely recommend this dealership.
Worst dealership. Will never take any of my vehicles for service to this dealership!! I've had 2 vehicles that I own serviced here before and never will again. One of which was in for an inspection to the dealership and everything was perfect... 2 days later they tell me it's leaking oil and all these issues came up. Today I picked my vehicle up to have an issue with my headlights taken care of that were replaced caused by an accident. That BMW APPLETON put in, both headlights shake and level at a different time. Which they even told me they could see them doing, but there is nothing more they can do to fix them. Billing the auto body shop multiple times to try to fix the issues. The issues were never resolved. Because they told me their is nothing more they can do!! Very shady dealership. Will never refer anyone to buy a car from here or get service done!!! BEST PLACE IN OSHKOSH, if you have a BMW, Mercedes, etc is KRUEGER AUTO!
While negotiating with Russ Darrow to absorb the cost of expensive repairs, Pete at Bergstrom BMW sourced a free loaner at Bergstroms expense because there were no available loaners on their lot.
Jeremy at BMW Parts Department was incredibly knowledgeable and kind. He spent an extended period of time researching tires for my BMW and educating me on the different components of the tire search.
If I could give them 10 stars I would!
We bought a BMW X5 from Russ Darrow. Less than a week after purchase, several issues occurred with the vehicle.
Pete has gone above and beyond to keep us informed about costs and repair progress.
Hang on to that guy!
If that's not customer service, then I don't know what is! My next purchase will be at Bergstrom BMW!!
I guess Bergstrom BMW didn't take my wife and I serious when we said we wanted to buy TWO vehicles from them. We have talked to several sales people and have not once received a quote. I don't know if we seemed too young for buying two BMWs, but this was definitely not the service I'd expect when buying a premium vehicle...
Bergstrom Bmw Enterprise Motorcars is a US Car Dealer based in Appleton, Wisconsin. Bergstrom Bmw Enterprise Motorcars is located at 3002 N Victory Ln, Appleton, WI 54913, USA.
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