Always a pleasant experience getting service here. Friendly & knowlegeable staff, comfortable waiting area, & a car wash included with service.
Fantastic service, sales staff, and overall atmosphere.
Get your own financing in advance. Bergstrom will offer a rate over twice as high as your credit union. But they are honest, they tell you Bergstrom gets a kickback for offering horrible rates.
Fast service appointment
I called Bergstrom Mazda early Sept to get a quote on the cost of having my CX-9's spark plugs replaced. Phone was answered by a receptionist, I asked for Mazda Service, and was routed to another service receptionist. I asked for a price quote on having my spark plugs replaced. I was told she would have to put in a request to their service advisor and get back to me. Fast forward 1 month to today. Still no call. I called back and "Summer" answered. She told me a request was put into the advisor after my first call to them and she is still waiting for an answer. One month to get a quote on service work? Obviously they do not want/need my business. I hung up, called Cliff Wall Mazda in Green Bay. Talked directly with an employee in service and got a quote in less than 5 minutes. I will be taking my work there, or any other shop that has better customer service than Bergstrom. They need to spend less time training their employees to say "my pleasure" at the end of every sentence and more time providing adequate customer service.
Bergstrom Mazda Of Appleton is a US Car Dealer based in Appleton, Wisconsin. Bergstrom Mazda Of Appleton is located at 3023 Victory Lane, Mazda, Appleton, WI 54913, USA.
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