Great staff. Great selection. If they don't have it they'll locate what your looking for. Very courteous and they try and fill your needs. Great service department as well.
Then comes the next few days after. I received constant text messages and calls about "my thoughts on leasing and the car." I texted back saying I couldn't do that trade-in and I could get $3,600 elsewhere and that I was sorry we couldn't do business. That somehow came across as playing hard to get because I got more texts about "I could match their bottom line sale price." The bottom line sale price wasn't the issue, it was the trade-in, something I had to reiterate for some reason even though I said it from the beginning. Needless to say I went to another dealership, bought brand new car and my monthly payments are less than $150 a month, even though I was told I'd NEVER get a brand new car for even $200. I will never buy a car from this dealership as long as I live. Worst car buying experience I've ever had.
My car was sent here after buying from Bergstrom and discovering some issues. It was fixed at no cost.
The guy, I think his name was Jake, came strolling in and asked what the issue was. I said I couldn't trade-in my car for that little and he goes on to basically insult me for what I want and said I would only get $1,600 max. Then he decides to waste more of my time by cramming leasing down my throat and saying that "buying a car is the worst financial decision you can make," and "I do this for a living and I know what I'm talking about." Well he didn't know what he was talking because he didn't even mention that when you lease you have mileage restrictions. When asked what I was looking for I said something that has the 0% APR (as seen on the website) they didn't even acknowledge that. They asked what my max for lowest monthly payment was for financing and I said $200, Jake proceeded to insult me once again saying I would never get a brand new car for that price. Then he says, "I have a big selection of used cars I could get you into." I'm here trying to trade-in my used car, why would I want another one?
Best customer service I have experienced. John Vang is very courteous and well versed in explaining the maintenance aspect of each visit. The feedback he provides is easy to understand and very helpful. I have had my vehicle in several times for major repairs and John is my "Go To Guy" for service writing. I have even gone so far as to praise John to the Bergstrom Hyundai GM after my last visit where John saved me considerable money in the way my vehicle was repaired. John is the best.
Excellent service. Willing to go the extra mile to help you.
John Vang is the man. He is honest, knowledgeable and provided excellent communication throughout the entire process. I would pay for service where ever he goes. His skills and customer service are what every autoshop needs.
I would give zero stars if I could. (Note: this will be lengthy but I think it's worth the read) First off, I am not sure what sort of "process" they have here, but they print off a sheet and ask you 20 questions about what you want in a car. There is a car lot out front, I know what I am looking for. After test driving an Elantra I asked would sort of trade-in I could get. They came back with half of what I could get elsewhere. I said I didn't like the trade-in, but I would think about it. Thinking I could go, the salesmen said he wanted to bring someone else over.
Bergstrom Hyundai Of Appleton is a US Car Dealer based in Appleton, Wisconsin. Bergstrom Hyundai Of Appleton is located at 3023 N Victory Ln #101, Appleton, WI 54913, USA.
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