Here is my experience:
Eric was the best! I went in so frusturated by Best Buy and he was kind and so helpful! I will definitely be going back to this specific location next time I have an issue.
Next months bill comes in at a total of $130, including the $44 fee of the phone AGAIN. I figured that this would end once the credit was used up (Sprint's way of equalizing their expense for giving me the incentive), but that wasn't the case. Sprint continued charging the additional $44, and once the credit was used up, sent another bill for $130.
Normally I would sort an issue like this over the phone, but their customer service phone support wasn't understanding the promotion I was given. They claimed I "upgraded" my phone when I've never had a contract through them? This required another trip to the store.
I spoke with a different employee at this store the same day, explaining what I was promised while showing him the bill. He issued a credit onto my account, telling me that I won't have to pay a phone bill for a couple months, and my bill will return to the $86/month I was guaranteed to begin with.
Due to their promotion and giving them my iPhone 6 Plus, I was promised the monthly cost of the device excluded from the bill ($44); however, my first bill still had the additional fee (total of $131 rather than the original $86).
I found the service to be quite unprofessional and severely lacking. I regret my decision of choosing Sprint and this store for assistance as they only made things worse.
Although they are generally pretty busy whenever I go there, the staff is kind and knowledgable. They had me up and running in no time at all.
I have had awesome experiences every time I have visited. The whole team is wonderful to work with. They have assisted me multiple times with phone swaps, transferring info from old phone to new, and with applying screen protectors. Highly recommend this place!
Good customer service and very knowledgable.
I started a new contract with Sprint during their promotion of trading in an iPhone for an even swap (covering the retail price) of the latest iPhone.
Multiple issues made my experience severely disappointing overall.
I visited the store this evening to dispute my bill, speaking with the same employee that previously provided the credit. I won't mention names, but this man began arguing with me, contradicting what he previously told me, saying I was supposed to be paying the cost my original bill ($86) the entire time while the credit was active. This didn't add up, because the company was still charging the incorrect cost the entire time.
Sprint Store is a US Electronics Store based in Appleton, Wisconsin. Sprint Store is located at 3719 E Calumet St, Appleton, WI 54915, USA.
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