Customer service is terrible. Had to tear employee Kensie away from her computer for actual customer service. She wss rude and made sure to let us know that we were asking them to do their job. We will be giving our business to Menards and Home Depot
Went in looking for a product. Asked the first associate and when he was unable to find the product he asked a coworker for help. After finding the product, I went to another area of the store to find something else. One of the employees tracked me down across the store to point out they actually had more of the initial product I asked him about. Very helpful employees who are also knowledgeable about what they sell. The best home improvement store in the valley.
So, about an hour later, I call customer service just to see if I can get an earlier date since it said next day delivery is only available if you purchase over the phone or in store (which I did not see at first), that representative tells me it's still not available, my original order has not been cancelled, and they've already taken the money out of my account!! And she was so rude!!! Lowes is horrible!!!
I ordered carpet and Stephen in flooring is one of the nicest people there. He helped me every step of the way. Even with the bump in the road. I would recommend talking to him if you need help
We had the pleasure of working with Jacob R in tools. He was one of the most helpful, polite and nice young men that we have worked with in years. You guys found a gem there. Hard to do in todays pool of selfserving rude kids. Cudos, we will return....
I ordered a dryer online and it clearly stated: Next day local delivery, I am in Appleton, the store is in Buchanan (10 minutes away)? So, I get a call an hour later to plan the delivery date of August 17!! Stop! The site clearly states next day delivery! So I state that fact and she says "Well no, you have to read the small print", in which I do and it states that if the item is in stock (which it was was), next day delivery will happen. I politely tell her I can't wait until the 17th, she asks if I want to cancel, I say I yes, she hangs up.
Lowe S Home Improvement is a US Hardware Store based in Appleton, Wisconsin. Lowe S Home Improvement is located at 3255 Van Roy Road W, Appleton, WI 54915, USA.
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