One of the worst customer experiences I have had. Had to wait every step of the way. Triage, wait. See technician, wait. See vet, wait, Dog gets fluids, wait, Dog returned to us, wait 30 minutes to get our bill! Had to ask 2 times. Asked to have bill sent to our house, they declined. We have excellent credit. Get bill, and they tell us to wait again for discharging! We said no. They gave us a piece of paper to read and we left. Overall diagnosis was OK, but we felt they were trying to sell us expensive x-ray and blood work. We declined those items. Unless it is a dire emergency, I recommend looking at other options. Surprised they stay in business.
My dog was attacked by another dog, so we took him to Fox Valley Animal Referral Center. Dr. Forbes admitted him and was extremely caring while explaining our options. His bedside manner was phenomenal and I can tell that he really cares about the welfare of the animals. I do not remember the names of any of the technicians or front-desk workers, but they were very professional and positive as well. Overall, I would highly recommend this facility and staff to others.
Absolutely horribly run. Staff and doctors from top to bottom need a course in how to talk to clients and how to not be rude. I will never ever recommend this place to anyone because how they handle situations is appalling and they just take people's money to take it.
We had an emergency with our dog and had to go there. They were so kind in our sad moment of need. The staff was so caring! They did an amazing job in such a hard situation! Was so pleased with the experience
Original Post
Waiting again. Thank you to the administrator for responding. However, I called per the invitation, was told administrator was in a meeting in her office, and was told I would get a call back. I gave my information. I have not received the call back. It has been 24 hours, which more than adequate time to address a customer satisfaction issue.
Staff was professional yet very friendly. I was informed of delay. Doctor was professional yet courteous. Lab results were faxed to my vet by 8:30 the next morning, just like they said they would be. My first experience there and it was a good one, except of course that I had to be there at all.
Updated 12/20/17
Fox Valley Animal Referral Center is a US Veterinary Care based in Appleton, Wisconsin. Fox Valley Animal Referral Center is located at 4706 New Horizons Blvd, Appleton, WI 54914, USA.
Please contact with Fox Valley Animal Referral Center using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Fox Valley Animal Referral Center opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Veterinary Care in Appleton