Very organized and very clean as always. Staff was friendly and very helpful. Signage was was clear, concise, & accurate. Successful shopping trip on a busy day!
The store is nice, has the items you need, and if you can't find something within the sometimes random-seeming layout, someone is always nearby to help. There are just some really odd customer service things. The super overzealous loss prevention teams can make upstanding shoppers feel like they're being followed or treated as threats. The cashiers are trained to follow policies, that no other company uses, to the letter and are often unable to adapt to an individual customer's needs. Just today we were told we would be unable to get a price adjustment for an item purchased last week. We ended up having to return the open item for a refund at the higher price, then buy the same item, brand new, at the 40% reduced price. That makes absolutely no sense, but that's the policy the company has set in place and the Fleet Farm employees will not deviate under any circumstance.
Everything was setup well except the youth hunting clothes. The kids clothes were all mixed with the adults. Check out was fast even with a full store.
Avoid this store. Often merchandise is out of stock employees lack knowledge or helpfulness. Managers do not assist in problem solving or in any helpful way. Save time and shop at a different store where you might find what your looking for or at least get help.
Had everything we needed, we even ended up with more because all of the sales going on. Service was excellent and wait wasn't that long.
Mills Fleet Farm is a US Department Store based in Appleton, Wisconsin. Mills Fleet Farm is located at 3035 W Wisconsin Ave, Appleton, WI 54914, USA.
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