We ordered tap shoes the middle of July so they'd arrive well before my daughter began lessons. I called mid-to-late August to check on the status, since I hadn't received a call, and was told that my order from July 16 hadn't been placed until after August 1. Apparently they had closed for ten days starting July 22, which I had not been informed of -- I would have ordered from Amazon, but was looking forward to making this experience special for my daughter. The person I spoke with was extremely rude and didn't offer an explanation as to why my order from July 16 wasn't placed sometime between July 16-22, instead telling me that the shoes "should be in sometime next week". I was very disappointed with the lack of communication (my order sat for 16 days without being placed, and without my knowledge), the lack of courtesy for guests on the phone, and unprofessional-ism. I understand they have loads of business and many loyal customers, but this was my first experience and I'm SO unimpressed. :(
The staff is super helpful, and very knowledgeable. I love being able to support a great local business without feeling like I am overpaying.
Dance is a US Shoe Store based in Appleton, Wisconsin. Dance is located at 225 E College Ave, Appleton, WI 54911, USA.
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