RUDE RUDE RUDE, how do you expect to get new customers if the people answering your phone is rude and the people taking care of your social media are just as bad!!
RIDICULOUS
I had never been to Zen Salon and was hesitant to make an appointment but I have never been more in love with my hair! Markley was so understanding when I didn’t know exactly what I wanted and I could tell she really took her time with the color to make my hair absolutely perfect. She’s amazing! I am new to the area and finding a new salon can be difficult but I am so thankful I went to Zen!
Hoping to get a better result I messaged them through Facebook on there page and they started once again ignoring my questions/statements and started in what my opinion would be arguing with me.
I literally have not even made an appointment here and am so frustrated I would never recommend Zen Salon to anyone. I called this morning to find out some prices, they did not listen to my questions or answer them they just started trying to book an appointment. I then went on to tell them that you can not find there hours anywhere and that there voice mail tells you to leave a message but there inbox it always full and you can't even leave a voice mail if you wanted to. She then told me she has no control over the voice mail and she will tell the owner... Voice mails do not fill up that fast this has clearly been neglected for a long period of time.
I waited a long time even though I had n appointment, which isn't awful but no one apologized. My manicure was subpar and had smuging shortly after I left.
Saw a coupon in the money saver and thought I'd try Zen Salon. Had an appt. For 5:30, arrived early (5:15). At 6:00 I let the girl at the desk know that I had been waiting for 30mins and I wouldn't wait any longer and I was leaving and then I left. They had the audacity to send me a text message saying that I was a NO SHOW...What? I did show up, the stylist did not!! Honestly, I've never waited that long, ever!!
...
I love this place. Very professional and friendly, love my stylist. She is awesome.
Zen Salon is a US Beauty Salon based in Appleton, Wisconsin. Zen Salon is located at 1500 W College Ave, Appleton, WI 54914, USA.
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