Horrible horrible horrible customer service! I went in to inquire and browse the pillows. I told the associate my concerns with my neck and she told me "to come back when I was ready to purchase and was that it would not be in my best interest to shop until I knew exactly what I needed". I was thinking of a Christmas gift iI would tell my husband to get, once I found the right fit. She just kept telling me that I should come back when I was ready. How could I know what products they offered, if I didn't browse the selection? No wonder the store was empty of shoppers.
We did contact the store where we purchased the bed just before the in home trial was due to end, and they talked us into keeping it to give it time. We are sorry we did that now. Just shop smart and don’t waste thousands of doallars like we did.
Two weeks ago my husband and I went into the sleep number store, picked out a bed, paid cash and were told our bed would be delivered five days later. We got a call two hours before it was supposed to be delivered and we're told that the bed could no longer be delivered that day and they could not fit us in for another week. No attempt to compensate for our wait, the time I had to take off of work or for the mattress that we had already brought outside and had sitting in the snow waiting to be hauled away was made. After rescheduling, having to take another half day off of work, sleeping on a couch at 8 months pregnant while waiting for our bed to arrive, we got a call two hours into our four hour window saying THE BED COULD NOT BE DELIVERED AGAIN! We have to wait another five days to get our bed and again, no attempt to right the situation was made.
My wife and I have had this bed for a while now, and aren’t happy with it. We still have backaches when waking up, we still toss and turn, and we still wake up not feeling refreshed. We are getting the results of a $100 mattress, but paid thousands.
If we hadn't paid with cash, and I felt like I could wait another two weeks to sleep in a bed, I would tell them to send the bed back. Horrible service, Absolutely horrible. I will never recommend Sleep Number to anyone I know. Go with a Temperpedic... you might get a bed in a reasonable time.
Biggest purchase mistake of my life. I realize some people like these mattresses but there are just as many out there that HATE them. The thing went to my basement after a couple of months. Not even my kid liked the mattress.
Sleep Number is a US Lodging based in Appleton, Wisconsin. Sleep Number is located at 4301 W Wisconsin Ave, Space 401, Appleton, WI 54913, USA.
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