First DQ I'm the state of Wisconsin. Best in the nation. They have the only decent selection of deli bars. When visiting Appleton, we came back to this location three or four times in order to enjoy the wide array of flavors.
Kid that helped said they couldn't put e&ms with her Sundae... So rather then snap on him I am writing this. The little boy taking orders with the brown hair should learn customer service....
In the past 2 weeks, I have gotten all my orders wrong. The first order was just a slight mistake but the most recent was the last straw. The staff completely and ridiculously messed up my whole order. I had asked for 2 mint choc, 1 butterscotch, 1 blue raspberry, and 1 cotton candy. Instead, I was given 2 mint choc, 1 blue raspberry, and 8 butterscotch. How do you go from one to eight?? The staff did not repeat my order so I was slightly impressed she remembered that but she must've been mistaken, and wasn't entirely sure. Because she messed up the order. If she wasn't sure, she could've asked to confirm the order yet she didn't and completely messed up my order. I had not realized it was messed up until I had reached home, when my siblings couldn't find the flavor they had asked for. The service was terrible and the staff was not trained properly. This was the worst experience ever.
It seems their ice cream machine can't keep ice cream cold enough. I have taken my children here multiple times. I am just not satisfied with melted ice cream. Employees are good though. Its the only reason I gave two stars.
Could not figure out how to put a Sunday in a drink cup as I was going thru drive thru on a cycle, even after they told me they could before taking my money, now I am home 8 min. Later cleaning ice cream off my cycle. I worked fast food for years, how hard is it, funny last time I went through they did it just fine, maybe they can make a how to chart . Not happy with the shrug as if it was not their issue as the handed it to me. What happened to good customer service, no worries I won't be back.
The ice cream is good though!
Dairy Queen Store is a US Food place based in Appleton, Wisconsin. Dairy Queen Store is located at 1813 N Richmond St, Appleton, WI 54913, USA.
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