Strange atmosphere though beautiful building. Woman owner unfriendly/controlling. Guests must wait for her to be "ready" to help.
I have been there numerous times for meetings because of the quiet, spacious atmosphere. Now I realize why it is so quiet. The host / owner is incredibly rude. I was in the middle of ordering, my phone rang, and she asked me to leave! And when I asked for my soda with no ice, she gave me a little juice glass of soda! I will not give them my business again if I can help it. Very disappointing. After reading many of the reviews, I cannot believe they are still in business.
Female owner extremely rude. Accused people in our group of bringing in drinks. Actually brought thermoses they wanted to buy coffee to put in them. Owner refused to sell them coffee. When my 80 year old mother-in-law asked for coffee, owner refusedsnd said, “You ordered milk with your lunch.” People were thirsty before our scheduled lunch and we asked for water. We were then charged $38. for tap water. There was no contract or list of room rental rules given when I paid deposit. I later found out that any adult attending my family gathering in the room I rented had to pay $15. Plus tax & gratuity even if they weren’t eating. Any child not in a high chair also had to pay this. The owner watched people from our group as they left to use restroom as a means of counting how many we had in the room for payment purposes. When the event was done, everyone had to wait 30 minutes to pay their bill because the owner wasn’t ready to check them out. The food was acceptable, the location lovely, but none of us would go back after the experience with the unprofessional & rude owner.
I am very disappointed in my interactions with this establishment. I will not be giving them my business at any point in the future. Because I don't want to let their negativity invade my peace any more, I will save the details of our interactions for myself. I urge customers to search for other, more considerate coffee venues in our area. There are so many more to choose from.
Also, guests must get up and go to cashier area for a coffee refill (and pay $1.00) for 'donation' on refill. Not going back unless find an owner who understands she is the one who takes care of the customer - not vice versa.
If I could give this establishment a zero, I would. Sue was very rude. We were charged for water. Hot food came out cool. Cold food came out warm. Overpriced. Will never go here again.
Atlas Waterfront Cafe Gathering Room is a US Art Gallery based in Appleton, Wisconsin. Atlas Waterfront Cafe Gathering Room is located at 425 W Water St #100, Appleton, WI 54911, USA.
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